mystoryelf.com obtains information about individuals in these main ways:
- When you purchase a service.
- When you become a registered user on the mystoryelf.com platform.
- When you visit this website or contact us directly.
- When you contact support before or after becoming a user.
Customers who have signed up for a mystoryelf.com account. If you interact with mystoryelf.com in the course of seeking customer service for a particular product or service, you are probably an end user. We process “End User Data,” which means information about end users of mystoryelf.com customers, which includes but is not limited to the first name, last name, and email address of an end user.
Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, e-mail address, and billing information. Personal information can also include information that does not identify you but could be combined with other information in a way that enables you to be identified. This includes information such as profession, zip code, IP address, and current location.
Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the mystoryelf.com website.
Customers will be required to register an account to leverage the mystoryelf.com platform. If you wish to create an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.
mystoryelf.com will collect End User Data necessary to provide the mystoryelf.com services to our customers. In the course of business, mystoryelf.com leverages the GDPR-compliant platform Google Cloud Platform and MongoDB. Google Cloud Platform is used to manage authentication and users. mystoryelf.com leverages Single Sign-on (SSO) to authenticate users via Google and other federated providers seamlessly. As part of the federation, authentication with these 3rd-parties imports user information such as email, first and last name, and public avatars. That information is then used to connect payments services, such as PayStack, or support services, such as email, to mystoryelf.com users.
We use the information collected to provide you with a great overall experience and, for internal operations such as operating and improving the mystoryelf.com platform, to contact you for customer service and billing purposes. We also use your information to send welcome emails, transcription notifications, and story-sharing alerts when you are invited to mystoryelf.com, or when you sign up for a demo, or to receive our newsletter. We also use your information to send other email communication related to the mystoryelf.com website. We always give you the option to unsubscribe in any email we send you.
We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the mystoryelf.com services. We may link some of this information to personal information for internal purposes or to improve your experience with the mystoryelf.com website and our services; in these cases, we will obtain your consent.
Use of End User information
We use End User Data to identify you and to provide you with customer service on behalf of a mystoryelf.com customer. We will disclose End User Data to the relevant mystoryelf.com customer so that they are better able to assist you.
Sale of Business
International transfer of information
User information is stored in regions related to the user’s location respectively. Information collected via our website, through direct interactions with you, or via our platform and services may be transferred from time to time to our offices or personnel or third parties located throughout the world and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
We take precautions to protect the security of your information. We employ electronic and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty. Any payment information adheres to stringent industry standards (PCI-1) for storing, processing, and transmitting credit card information online.
Collection, disclosure, and distribution of information
Updating or correcting information