Privacy Policy

Overview

This Privacy Policy explains how we collect and use your information, our practices, and the options you have regarding our use of that information. Your privacy is extremely important to us, and we are committed to protecting your information via our standards, audits, policy, compliance, and governance.

Definitions

As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis, and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization. “You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly via any medium. This Privacy Policy relates to information collected by mystoryelf.com (referred to in this Privacy Policy as “mystoryelf.com” “we,” or “us,” or “our”) through your use of the mystoryelf.com platform, it’s features, the services we provide, and information available through the mystoryelf.com website.

Scope

This Privacy Policy does not govern all the information mystoryelf.com may process. No matter the case, transparency with our customers, employees, and your data is our top priority.

Personal Data

mystoryelf.com obtains information about individuals in these main ways:

• When you purchase a service.
• When you become a registered user on the mystoryelf.com platform.
• When you visit this website or contact us directly.
• When you contact support before or after becoming a user.

Data Collected

Customers who have signed up for a mystoryelf.com account. If you interact with mystoryelf.com in the course of seeking customer service for a particular product or service, you are probably an end user. We process “End User Data,” which means information about end users of mystoryelf.com customers, which includes but is not limited to the first name, last name, and email address of an end user.

Personal Information

Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, e-mail address, and billing information. Personal information can also include information that does not identify you but could be combined with other information in a way that enables you to be identified. This includes information such as profession, zip code, IP address, and current location.

Non-Personal Information

Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the mystoryelf.com website.

Registering

Customers will be required to register an account to leverage the mystoryelf.com platform. If you wish to create an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.

3rd-party Information

mystoryelf.com will collect End User Data necessary to provide the mystoryelf.com services to our customers. In the course of business, mystoryelf.com leverages the GDPR-compliant platform Google Cloud Platform and MongoDB. Google Cloud Platform is used to manage authentication and users. mystoryelf.com leverages Single Sign-on (SSO) to authenticate users via Google and other federated providers seamlessly. As part of the federation, authentication with these 3rd-parties imports user information such as email, first and last name, and public avatars. That information is then used to connect payments services, such as PayStack, or support services, such as email, to mystoryelf.com users.

We use the information collected to provide you with a great overall experience and, for internal operations such as operating and improving the mystoryelf.com platform, to contact you for customer service and billing purposes. We also use your information to send welcome emails, transcription notifications, and story-sharing alerts when you are invited to mystoryelf.com, or when you sign up for a demo, or to receive our newsletter. We also use your information to send other email communication related to the mystoryelf.com website. We always give you the option to unsubscribe in any email we send you.

If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personal information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We also use the information collected to send announcements and updates regarding changes to our Terms of Service, and Privacy Policy or when making pricing changes. You cannot unsubscribe from these announcements and updates as they contain important information relevant to your use of the mystoryelf.com website and our services.

We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the mystoryelf.com services. We may link some of this information to personal information for internal purposes or to improve your experience with the mystoryelf.com website and our services; in these cases, we will obtain your consent.

Use of End User information

We use End User Data to identify you and to provide you with customer service on behalf of a mystoryelf.com customer. We will disclose End User Data to the relevant mystoryelf.com customer so that they are better able to assist you.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of mystoryelf.com or any of its Corporate Affiliates (as defined herein) or that portion of mystoryelf.com or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by, or is under common control with mystoryelf.com, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

International transfer of information

User information is stored in regions related to the user’s location respectively. Information collected via our website, through direct interactions with you, or via our platform and services may be transferred from time to time to our offices or personnel or third parties located throughout the world and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Security

We take precautions to protect the security of your information. We employ electronic and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty. Any payment information adheres to stringent industry standards (PCI-1) for storing, processing, and transmitting credit card information online.

Collection, disclosure, and distribution of information

Except as otherwise described in this Privacy Policy or in the Data Processing Agreements, as applicable, we will only use personal information for the purposes described above or as otherwise disclosed at the time we request such information from you. You may also change your preference and “opt out” of receiving certain marketing communications from us by clicking the unsubscribe link included at the bottom of all such communications or by contacting us via email.

Updating or correcting information

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times. You should be aware that it is not technologically possible to remove every record of the information you provided us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end-user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Notifications of changes to this Privacy Policy

We may revise this Privacy Policy from time to time without notice. We encourage you to check this page periodically for any changes. Your continued use of our services and the mystoryelf.com website after posting non-significant changes to this Privacy Policy constitutes your acceptance of those changes.

Questions

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us via email.

Applicable Law

This Privacy Policy is governed by the laws of Ghana without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under the EU Standard Contractual Clauses.

Using the mystoryelf.com website or contacting us directly signifies your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not